The customer's challenge
The customer's challenge
- Lacked structured process library and did not follow described ways of working.
- Low transparency and lack of information exchange between production departments
- Lack of requirement specification when implementing a new ERP system
- Lack of resources and time for both mapping and maintaining processes internally.
Systems before and after
Systems before and after
Two ERP solutions with financial management in both solutions (eBS onprem Oracle and Fusion which is cloud-based). System landscape with a lot of manual intervention to ensure that all systems have the information required for all functions to do their job. In the customer's case in this assignment, it was about shortcomings more than just the processes that existed in the ERP solutions, such as deviation management, the production chain and transport in the area.
The customer has not yet made any progress on how to change their application landscape to match how the organisation wants to work in the future. However, we know that improvement work is ongoing based on the GAPs that we identified during our process mapping.
Solution
Solution
At the client's site, we undertook a comprehensive process mapping exercise covering the following process areas: Deviations, Planning, Rework, Finance, Item Management, Transport/Logistics, Casting, Rolling and HR. To map all these areas, the client selected 34 business representatives to help us map their operations so that the results were as close to reality as possible.
If you want to read more about our agile process mapping and why our method works better than traditional process mapping, you can read more here.
Result
Result
After we finished the process mapping, we made an evaluation and heard what the representatives from production thought about the process mapping and their summarised results were as follows:
- They were given a structured way to drive change.
- Built understanding among employees about who does what and when it happens.
- Significant opportunities for efficiency improvements
- Described ways of working across current activities
Conclusions
Conclusions
Such an extensive process mapping provides a very comprehensive picture of the organisation's shortcomings, not only in the system support implemented but also in their manual routines/processes and communication between departments. Therefore, one conclusion we drew from this assignment was that it is not always only the system support that is lacking, but there are other factors that affect the business negatively.
We carry out at least 20 different assignments in parallel, which means that our experience bank is developing at a rapid pace. To give you inspiration for projects that can be similar to your current challenges, we share here what we have learnt from others that will benefit you in a future assignment.
What we have done
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Customer case4 min reading timeThe construction group replaced its outdated ERP to harmonise its system landscape, increase internal efficiency and strengthen its project business
The client, a group with several project-oriented organisations operating in various parts of the civil engineering industry, had for some time felt that the current system landscape did not support the projects to the extent that they... -
Customer case2 min reading timeA market leader in a global petrol and retail group that needed to streamline its supply chain.
During the course of the project, a number of challenges were identified that prevented them from achieving the change desired by the category managers in the Swedish organisation. Their culture, team spirit... -
Customer case1 min reading timeThe electric boat company that wanted to switch to serial production
The company was still a venture capital-funded development company where each new product delivered to the customer had its own technical specification, which discouraged planning, standardisation of components and planning of purchases. It... -
Customer case2 min reading timeThe global engineering consultant who wanted to increase project profitability
The company has had an acquisition-driven strategy for many years and is adept at integrating staff functions and business systems, but along the way had failed to harmonise the delivery process to the customer.... -
Customer case2 min reading timeOperationalising project management in a Nordic construction company to support all project managers through a process-oriented approach.
Their existing business/management system, which is currently on SharePoint, is characterised by thousands of documents containing long routines, policies, large amounts of text and outdated information for those who will be running the projects. This leads... -
Customer case2 min reading timeGuiding two different companies within the same group towards a joint decision on a new business system.
When we started the system procurement with our customer, they had two different business systems, one of which would cease to be supported at the end of next year and the other would need to be upgraded and lifted.... -
Customer case2 min reading timeThe retailer who wanted to implement a deviation management system underpinned by a harmonised approach across all countries in the business.
The customer's business in the workwear, tools and personal protection industry was characterised by decentralised processes, with different countries having different levels of progress in terms of whether a system support was in place to manage and monitor... -
Customer case1 min reading timeCustomer needed to streamline e-commerce with new warehouse management systems
For retailers, as for many other industries, e-commerce has been a clearly growing business in recent years and is becoming increasingly important for the major players in the market. But e-commerce... -
Customer case1 min reading timeThe industrial company that needed to create standardised HR processes
A major customer of Rededge in the manufacturing industry wanted to harmonise their HR processes across borders. With factories on several continents, there were major challenges in finding a "unifying" system support that...