The customer's challenge
The customer's challenge
Like so many other companies that have grown over the years and not had the capacity to streamline the organisation's systems, our client suffered from having implemented several systems a little too quickly and lightly. This had eventually led to a working environment where employees had to enter the same information in several places and the administration had to manually check much of the information entered.
System before/after
System before/after
The customer used Unit4 as an ERP system, Dynamics365 as a CRM, Lime for warranty issues, Maps for costing and project management and Dalux in the workplace.
Solution
Solution
Our mission to analyse the best way forward for the company showed that the first step should be the establishment of a PMO to manage the amount of development projects that would need to be carried out in the future. The second step should be to streamline certain processes by redistributing work between some of the systems and integrating them better. And the third objective should be to harmonise the roles and responsibilities of the line and support functions in order to find a more coherent division of labour between the line and the support functions, thus streamlining the responsibilities of the support functions.
Result
Result
The establishment of the PMO was carried out, but after starting stages 2 and 3, the group underwent a major reorganisation which put a stop to further implementation.
Conclusions
Conclusions
The involvement of the relevant employees in the analysis work we did meant that the decision to introduce a PMO was very well received, as it was intended to remedy the shortcomings that the employees themselves pointed out with the old way of working.
We carry out at least 20 different assignments in parallel, which means that our experience bank is developing at a rapid pace. To give you inspiration for projects that can be similar to your current challenges, we share here what we have learnt from others that will benefit you in a future assignment.
What we have done
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Customer case4 min reading timeThe construction group replaced its outdated ERP to harmonise its system landscape, increase internal efficiency and strengthen its project business
The client, a group with several project-oriented organisations operating in various parts of the civil engineering industry, had for some time felt that the current system landscape did not support the projects to the extent that they... -
Customer case2 min reading timeA market leader in a global petrol and retail group that needed to streamline its supply chain.
During the course of the project, a number of challenges were identified that prevented them from achieving the change desired by the category managers in the Swedish organisation. Their culture, team spirit... -
Customer case1 min reading timeThe electric boat company that wanted to switch to serial production
The company was still a venture capital-funded development company where each new product delivered to the customer had its own technical specification, which discouraged planning, standardisation of components and planning of purchases. It... -
Customer case2 min reading timeThe global engineering consultant who wanted to increase project profitability
The company has had an acquisition-driven strategy for many years and is adept at integrating staff functions and business systems, but along the way had failed to harmonise the delivery process to the customer.... -
Customer case2 min reading timeOperationalising project management in a Nordic construction company to support all project managers through a process-oriented approach.
Their existing business/management system, which is currently on SharePoint, is characterised by thousands of documents containing long routines, policies, large amounts of text and outdated information for those who will be running the projects. This leads... -
Customer case2 min reading timeGuiding two different companies within the same group towards a joint decision on a new business system.
When we started the system procurement with our customer, they had two different business systems, one of which would cease to be supported at the end of next year and the other would need to be upgraded and lifted.... -
Customer case2 min reading timeThe retailer who wanted to implement a deviation management system underpinned by a harmonised approach across all countries in the business.
The customer's business in the workwear, tools and personal protection industry was characterised by decentralised processes, with different countries having different levels of progress in terms of whether a system support was in place to manage and monitor... -
Customer case1 min reading timeCustomer needed to streamline e-commerce with new warehouse management systems
For retailers, as for many other industries, e-commerce has been a clearly growing business in recent years and is becoming increasingly important for the major players in the market. But e-commerce... -
Customer case1 min reading timeThe industrial company that needed to create standardised HR processes
A major customer of Rededge in the manufacturing industry wanted to harmonise their HR processes across borders. With factories on several continents, there were major challenges in finding a "unifying" system support that...