Newly appointed development manager in the built environment sector who needs insight into the potential of the business 

The customer's challenge

As a newly appointed Development Manager, I wanted to get an insight as soon as possible into what was working and not working as intended and where I needed to invest focus, time and resources. I had received indications that regions and districts were experiencing a high workload and that too much time was being spent on administrative tasks that were not directly value-adding. I also felt that communication between controllers, construction engineers and business developers was often unclear and incomplete, which affected the quality of forecasts, follow-up and thus the lack of a basis for business decisions.   

I was not in a position to free up internal resources, in particular to carry out a cross-functional review covering how we work, how we are organised and our IT support, and therefore sought the help of an independent party.

Solution

Using Rededge, we narrowed down the scope of the potential analysis, choosing to focus on the forecasting process and how it is methodically applied at different organisational levels. The collection was carried out through targeted interviews of selected specialists from four identified type districts. In addition, existing process documents were analysed. without disrupting daily operations or being perceived as intrusive. The process was clear and I knew well in advance when to expect what and Rededge communicated regularly how things were going.

The value

I quickly got a good overview of the situation with actionable recommendations and clearly linked to how we can strengthen our organisational capacity. Thanks to the ongoing communication, we were also able to make minor adjustments without affecting the delivery date.