The customer's challenge
The customer's challenge
The company has had an acquisition-driven strategy for many years and is good at integrating staff functions and business systems, but along the way had not managed to harmonise the delivery process to the customer. This meant that the level of quality in different parts of the business varied and that collaboration on major customer commitments was difficult.
System before/after
System before/after
Each country in the group had one or more support systems for project delivery, in some cases built by the company's own IT department. The new project management system was built by the company's system development team in .net with interfaces in dynamic html and delivered in Azure, utilising the company's own API for all communication with surrounding systems.
Solution
Solution
It was decided to build the system ourselves as there was nothing on the market that met the requirements. The requirements were threefold, there would be some parts that were group-wide, some parts country-wide and finally parts that were at the business unit level in each country. All to make the system suitable for the company's project managers who run the approximately 70,000 projects per year that the company delivers to its customers.
Result
Result
The objective of creating a customisable system for each sub-market while systematising a common project model in the delivery projects was achieved. In total, the system is used by about 20,000 employees. It connects all underlying systems such as business systems, office365 and engineering applications into a single entity.
Conclusions
Conclusions
Thanks to the fact that the initiative also aimed at a group-wide ISO9001 certificate, our assignment was given a dignity that meant that it was continuously on the group management's agenda, which meant that the change work got a very good tailwind. Plus, the project management, including those of us who had worked with the customer continuously for 7 years, were very familiar with the core business and the needs of the end users. And that the customer's own developers got to meet the end users on an ongoing basis where great emphasis was placed on a good UX.
We carry out at least 20 different assignments in parallel, which means that our experience bank is developing at a rapid pace. To give you inspiration for projects that can be similar to your current challenges, we share here what we have learnt from others that will benefit you in a future assignment.
What we have done
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Customer case3 min reading timeThe charity that benefited from its investment in NetSuite ERP and was able to streamline and improve its budget process
The client, a large non-profit charitable organisation, had an inefficient and rigid budgeting process that was preventing them from achieving their efficiency goals. By implementing NetSuite ERP and NetSuite Planning and Budgeting (NSPB),... -
Customer case2 min reading timeA market leader in a global petrol and retail group that needed to streamline its supply chain.
During the course of the project, a number of challenges were identified that prevented them from achieving the change desired by the category managers in the Swedish organisation. Their culture, team spirit... -
Customer case1 min reading timeThe electric boat company that wanted to switch to serial production
The company was still a venture capital-funded development company where each new product delivered to the customer had its own technical specification, which discouraged planning, standardisation of components and planning of purchases. It... -
Customer case2 min reading timeThe global engineering consultant who wanted to increase project profitability
The company has had an acquisition-driven strategy for many years and is adept at integrating staff functions and business systems, but along the way had failed to harmonise the delivery process to the customer.... -
Customer case2 min reading timeOperationalising project management in a Nordic construction company to support all project managers through a process-oriented approach.
Their existing business/management system, which is currently on SharePoint, is characterised by thousands of documents containing long routines, policies, large amounts of text and outdated information for those who will be running the projects. This leads... -
Customer case2 min reading timeGuiding two different companies within the same group towards a joint decision on a new business system.
When we started the system procurement with our customer, they had two different business systems, one of which would cease to be supported at the end of next year and the other would need to be upgraded and lifted.... -
Customer case2 min reading timeThe retailer who wanted to implement a deviation management system underpinned by a harmonised approach across all countries in the business.
The customer's business in the workwear, tools and personal protection industry was characterised by decentralised processes, with different countries having different levels of progress in terms of whether a system support was in place to manage and monitor... -
Customer case1 min reading timeCustomer needed to streamline e-commerce with new warehouse management systems
For retailers, as for many other industries, e-commerce has been a clearly growing business in recent years and is becoming increasingly important for the major players in the market. But e-commerce... -
Customer case1 min reading timeThe industrial company that needed to create standardised HR processes
A major customer of Rededge in the manufacturing industry wanted to harmonise their HR processes across borders. With factories on several continents, there were major challenges in finding a "unifying" system support that...